How can we help you?
Frequently asked questions
Shopping with us
Yes. Products displayed as available on our website are generally in stock and ready for dispatch. In rare cases where inventory changes rapidly, we will contact you immediately if there is any delay or availability issue.
We offer next-day delivery on many items, depending on your location and the time your order is placed. Orders placed before our daily cut-off time are processed as quickly as possible for fast delivery.
We provide a range of shipping options, including standard delivery, expedited shipping, and express services where available. Delivery times and costs are displayed during checkout based on your location.
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this tracking number to monitor your shipment's progress.
After sale support
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item and packaging so we can investigate and arrange a replacement or refund where appropriate.
We apologize for the inconvenience. Please contact our support team with your order number and details of the missing item. We will review your order and resolve the issue promptly.
To request a return, contact our customer support team within the applicable return period. Items must be unused, in their original condition, and returned with all packaging and accessories where possible.
Please first check the tracking information provided in your dispatch email. If your package appears delayed or the tracking has not updated, contact our support team and we will investigate with the shipping carrier on your behalf.
Product help
Each product listing includes compatibility information where applicable. If you are unsure, contact us with the product details and we will help verify compatibility before purchase.
Many products include a manufacturer's warranty. Warranty coverage varies by product and brand. Please refer to the product description or contact us for specific warranty information.
Unless otherwise stated, all products sold through Prime Edge Toolkits are brand new. Any refurbished or clearance items will be clearly identified in the product description.
Yes. We welcome bulk purchases and business orders. Contact our sales team for pricing, availability, and custom quotations for larger quantities.