Return Eligibility
Customers may return eligible items within 30 days of delivery for a refund or exchange.
To qualify for a return, items must:
- Be unused and in their original condition
- Include all original packaging, accessories, and documentation
- Not show signs of misuse, damage, or modification
Non-Returnable Items
The following items are generally not eligible for return:
- Clearance or final sale items
- Customized or special-order products
- Products that have been installed, used, or altered after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the product and packaging to help resolve the issue quickly.
Refund Process
Once the returned item is received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.
Exchanges
Exchanges are available for eligible items subject to product availability.
Return Shipping
If the return is due to our error, such as receiving an incorrect or defective product, return shipping costs may be covered by us. For all other returns, customers may be responsible for return shipping expenses.
Warranty Information
Many products sold by Prime Edge Toolkits are covered by a manufacturer’s warranty. Warranty coverage and duration vary by brand and product. Please refer to the product description or contact our support team for specific warranty details.
Contact Us
If you have any questions regarding returns, refunds, or warranties, please contact our customer support team for assistance.